I took my girlfriend to a fancy dinner for our anniversary. The waiter was rude all night and made us switch our window table over a mix-up. After paying the $180 bill, he handed it back and said, “Sir, you forgot my service fee.” I replied, “Your service was zero, and left.
The manager came, and to my shock, he made us feel bad for not tipping instead of apologizing and trying to calm me down. He claimed it was an “unwritten rule” to tip since waiters rely on them and mentioned that they had never had a customer leave a $0 tip. But I stood firm, saying they should focus on training their staff instead
of lecturing customers. Frustrated, I went home and wrote a detailed review about their unprofessionalism. The next morning, I got a shocking call from the restaurant group’s HQ, threatening legal action for defamation unless I removed the review or provided proof of the poor service 1 described. They even claimed that I was lying and exaggerating in order to tarnish
the image of their establishment. I’m even angrier now-I just wanted a nice night, and instead, I’m being called a liar.
Andy
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